FAQ

Frequently Asked Questions

 

What is Books, Bears & Blankets? 

Books, Bears and Blankets is a reading gift box filled with a high quality book, a cuddly teddy bear and a soft blanket plus small gifts for our parents too. It is a one-off purchase idea and not a monthly subscription - so no sign up fees, no monthly direct debits and no hassle! 


Can I order a personalised gift box? 

This is not something we can offer at the moment, but this may become available in the future. 


How long does delivery take? 

We process all orders in 2 days, and then once your order is dispatched delivery can take up to 5 working days.


How can I find out when an item is back in stock? 

On our home page, you can leave your email address so you can be notified for when we restock. 


Do you offer a subscription service?

Your Books, Bears & Blankets gift box is a one time purchase only. We would love you to repurchase our boxes which is why we do change the contents every now and again! Every time we have a content change this will be updated on the website so you know what to expect in each box. On occasions, we will release limited edition boxes in line with holidays, or other special occasions. 


Can I return part of my box? 

In the rare case where you find yourself unsatisfied with our boxes, we ask that you return the entire box back to us in exchange for a refund as per the clauses in our terms and conditions. Under no circumstances will we accept part returns on any of the items within our gift boxes.

 

Is my Books, Bears and Blankets Box Eco-friendly? 

We try our best to remove all single use plastics out of our boxes and all our packaging is reusable or recyclable.  


Can I order if I'm outside of the UK? 

Yes you can - please email internationalorders@booksbearsblankets.co.uk 


Still have more questions? Send your query to  enquiries@booksbearsblankets.co.uk and we will respond within 24 hours. 

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